Refund Policy
At FoyerAccessPlaza, customer satisfaction is our top priority. This Refund Policy explains how we handle refunds, exchanges, and credits for orders placed through our website at foyeraccessplaza.top. By placing an order with us, you agree to the terms described below. If you have any questions, you can reach our team at +44 20 7946 0958.
1. Eligibility
Refunds are offered for eligible orders within the timeframes described below. To be eligible for a refund, the following conditions must be met: - The order was placed within United Kingdom and delivered to the address associated with the order. - The food item was not consumed, or was returned in its original packaging with all components intact. - The order arrived in a condition that does not match the description on foyeraccessplaza.top or was missing items listed on the order confirmation. - Any discount codes or promotional offers applied to the order are valid at the time of the return.
2. Timeframe for Returns
Requests for refunds or exchanges must be submitted within 7 calendar days from delivery of the order. For digital orders or takeout pickups, requests must be made within 7 days of the pickup timestamp listed on the confirmation. Late requests will not be eligible for a refund, unless there is evidence of a defect or an error attributable to our side.
3. How to Request a Refund
To initiate a refund, please contact our customer support team at +44 20 7946 0958 or via the contact section on foyeraccessplaza.top. Include: - Order number and delivery date - A brief description of the issue - Photos, if available, showing the problem We will acknowledge your request within 1-2 business days and provide instructions on how to proceed. Please preserve the packaging and delivery materials until the process is complete.
4. Refund Methods
Refunds, when approved, will be issued using the original payment method or as a store credit, at our discretion. The time required to reflect the refund in your account depends on your payment provider and may take up to 7–10 business days. If an exchange is requested, we will replace the item with the same or a comparable product of equal value, when available, or offer a suitable alternative such as a different menu item or a credit for future use.
5. exclusions
Refunds do not apply to: - Special orders created on request or customizations that fall outside our standard menu options. - Items that were used, partially consumed, or damaged due to user handling after delivery. - Orders delivered outside the stated delivery window or where the delivery proof shows that the package was opened or tampered with. - Situations where a customer fails to notify us within the 7-day window described above.
6. Order Modifications and Cancellations
Orders that have not yet been prepared or dispatched may be canceled for a full refund. If preparation has begun, a partial refund may be considered, reflecting ingredients used and preparation time. Any cancellation requests after the order has been dispatched will follow the standard refund process described above.
7. Digital and Gift Options
For digital gift cards or vouchers, refunds are subject to our gift policy. If a voucher has not yet been redeemed, we may offer a full or partial refund at our discretion. Gift card and voucher terms are outlined on our site, and any refund will comply with those terms.
8. Contact and Updates
We reserve the right to update this policy at any time. The most current version will be posted at foyeraccessplaza.top and will apply to all orders placed after the update date. Last updated: October 7, 2025. For questions or concerns about refunds, please contact FoyerAccessPlaza at +44 20 7946 0958 or visit our contact page on foyeraccessplaza.top.
9. International and Local Considerations
For orders outside our primary service region, refunds are provided in a manner consistent with local consumer protection laws. If you have special accessibility or dietary needs, please let us know prior to delivery so we can arrange suitable accommodations and avoid misunderstandings about the order.
10. Data and Privacy
We only collect information necessary to process refunds and improve service. All personal data is handled in accordance with our privacy policy and applicable laws. If you have concerns about privacy during a refund, contact +44 20 7946 0958 for assistance.
Thank you for choosing FoyerAccessPlaza. We appreciate your feedback and will use it to improve our menu and service. Address: 123 Pizza Lane, London, SW1A 1AA, United Kingdom.